Staples Professional Business Updates
Come here to stay up-to-date on how Staples Professional is working hard to keep your business operating at its best.
Table of Contents2023
Acquisition of Monarch Office Supply Inc.
Acquisition of Beattie Stationery Limited
Acquisition of Supreme Basics & Denis Office Supplies
Labour Shortage Letter
Delivery Disruption Letter
Supply Chain Letter
HP Ink and Toner Cartridge Shortage
Staples Professional continues its growth strategy with acquisition of Monarch Office Supply Inc.
September 7, 2023 – Staples Professional, the B2B arm of Staples Canada, The Working and Learning Company, expands its business-to-business portfolio with the acquisition of Monarch Office Supply Inc. on September 1, 2023. The acquisition is a part of an ongoing strategy to continually improve support for businesses across Canada.
“We are pleased to have Monarch Office Supply Inc. join our Staples organization, as part of our B2B division, Staples Professional. Bringing together two great brands, Monarch Basics and Staples strengthens our service to businesses in Southwestern Ontario. We will bolster our operations with solutions our business customers’ needs along with the exceptional customer service our brands are known for in the community.” says David Boone, CEO, Staples Canada.
Monarch has been proudly servicing customers throughout the Windsor-London corridor for the past 70+ years. “We pride ourselves on the many partnerships we’ve built with various businesses across all the communities we serve. The relationships we’ve made with our customers are second to none, and the foundation of these relationships is our ability to consistently provide them with the solutions businesses need. Joining the Staples organization will allow us to continue our commitment to the community with the advantage of enhancing our expertise and our product offering outside our core business of office supplies and furniture.” says Co-owner Todd Palcit.
Staples Professional continues its growth strategy with acquisition of Canadian office supplies dealer Beattie Stationery Limited
August 8, 2023 – Staples Professional, the B2B arm of Staples Canada, The Working and Learning Company, expands its business-to-business portfolio with the acquisition of Beattie Stationery Limited on August 1, 2023. The acquisition is a part of an ongoing strategy to provide exceptional service to small and medium businesses across Canada.
“We are pleased to have Beatties join our Staples brand. Together, we will strengthen and grow our product and services offering, while continuing to provide the exceptional customer service our brands are known for with our business customers.” says David Boone, CEO, Staples Canada.
Beattie Stationery Limited is a trusted office supply dealer servicing the Golden Horseshoe area of Ontario since 1860, with locations in St. Catharines, Burlington and Fort Erie. “As a long-term successful family-owned business Beatties sees Staples Professional as the right partner to continue to build on the existing foundation for our customers and employees.” says former owner Ted Hoxie.
The acquisition enables product and service offering expansion to support one source shopping through existing trusted relationships. Beatties customers will benefit from an expanded Facilities and Pack & Ship selection as well as Staples exclusive product lines including– Tru Red, NXT and Coastwide. While Staples customers will enjoy an expanded Managed Print Service offering. Furthermore, the acquisition strengthens our delivery and furniture installation network in the Golden Horseshoe area.
Beattie Stationery Limited will continue to operate independently, servicing customers under the current President and leadership team, with the Beatties banner, website, 1-800 unchanged.
Staples Canada’s transformation continues with acquisition of leading Canadian office supplies dealers Denis Office Supplies and Furniture and Supreme Basics
Richmond Hill, ON, June 8, 2022 – Staples Canada ULC, The Working and Learning Company, through its business-to-business division Staples Professional Inc. announces the acquisition of two Canadian office supplies dealers, Denis Office Supplies and Furniture and Supreme Basics.
Founded in 1972, Denis Office Supplies and Furniture services business customers throughout Quebec and Atlantic Canada through its network of stores/showrooms and Fulfillment Centres. Supreme Basics services business customers in the Prairies and Ontario with specialty office supplies and educational products. Both companies differentiate themselves with an outstanding commitment to customer service.
“We are pleased to partner with Denis and Supreme to bring together three exceptional Canadian brands to amplify the way we support businesses across the country,” said David Boone, CEO, Staples Canada. “In working together, we will strengthen and grow our product and services offering, while continuing to provide the exceptional customer service that our brands are known for.”
The acquisitions are part of an ongoing strategy to continually improve support for businesses across Canada. This acquisition will allow Staples to expand its product and service offering in Print and Marketing, Technology, Facilities and Commercial Furniture to Denis Office Supplies and Furniture and Supreme Basics customers. Jean-Guy Robillard, Vice-President of Operations for Denis Office Supplies and Furniture will join the Staples Canada leadership team.
“This is a great opportunity for our teams to offer more products and services to our valued customers, while creating winning conditions for our employees that will continue to ensure their success,” said Jean-Guy Robillard, Vice President of Operations, Denis Office Supplies and Furniture. “Our customers will benefit from the additional support and resources that our combined resources will provide.”
Staples Professional customers will benefit from an expanded assortment of Education and Legal products from Denis and Supreme. The acquisition will also expand the supply chain for the three brands with an expanded delivery and furniture installation network, broadening the ability to reach more customers effectively and efficiently.
Update: Labour Shortage
To our valued Staples Professional customers:
Due to COVID-19, we are experiencing staffing shortages which may result in delivery delays in your area. We apologize for the inconvenience and thank you for your patience and ongoing support.
Update: Delivery Disruption in the British Columbia Interior
To our valued Staples Professional customers:
Due to the extreme weather events in the British Columbia interior, Staples Professional is currently experiencing disruptions within our transportation and delivery network. As a result, customer orders may be delayed during this time. We understand the impacts and challenges that this may cause to some customers, particularly hospitals, first responders and long-term care facilities – we will work diligently to provide expedited service to these accounts to help support emergency response efforts in the region.
Please be assured that your team at Staples Professional is doing everything we can to support customer requirements as quickly as we can.
Should you have any questions about the status of your order, please contact our Customer Care team:
By email: email@example.com
By phone: 1-877-272-2121
Live Chat: eway.ca
We continue to monitor the situation and are committed to providing the best service available to our customers.
Update: Supply Chain
Dear Valued Customer,
Thank you for your continued support during these unprecedented times. As the world navigates the COVID-19 pandemic, there has been a significant disruption to the global movement of supplies and goods for many industries, and ours is no exception. I am writing you today to better inform you of the situation and what Staples Professional is doing to ensure continued support that meets the needs of your business.
Consumers and businesses alike are finding it challenging to get the products they want or need. Worldwide factory shutdowns, port congestions, labour shortages, commodity price increases, fuel price increases coupled with high demand have created an imbalance. In turn, this has resulted in industry-wide supply constraints, longer lead times, and higher overall product prices. Shortages in technology, ink and toner, furniture, paper, and general office supplies are of particular concern.
Despite these challenges, our goal at Staples Professional continues to be to provide you with the products you need as quickly as possible. To that end, our Merchant team is in contact daily with our key suppliers to ensure everything is being done to provide you with the products needed to drive your business. While you are shopping on eway.ca, there are many features to help you make informed buying decisions including product substitutes (e.g. many next-day eligible paper alternatives), expected availability dates for constrained items and our message board for the latest on supply chain updates. Lastly, the 'Get it Fast' filter allows you to search based on in-stock availability.
For many of our customers who will be welcoming employees back to the office over the coming months, we recognize the need to stock up on the supplies that keep their workforces productive and safe is paramount. We'd love to hear from you—please reach out to your account representative so that we can build out the right plans and alternatives that will make this transition simple and seamless.
At Staples Professional we pride ourselves on our relationships and service levels and want to assure you, our valued customer, that we are doing everything possible to continue to provide you with unparalleled products and solutions no matter the circumstance.
Update: HP Ink & Toner Cartridge Shortage
To our valued Staples Professional customers:
Due to the continuous Global production issues of their Ink and Toner cartridges, HP has temporarily suspended production of their Multipacks. HP anticipates production of Multipacks will resume mid 2022. We do have inventory available of the single packs for your purchases. Please speak with your account manager or customer service rep to assist with any questions you may have.