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Prices and Product Specifications
Prices shown in this catalogue are effective as of its printing date. Prices appearsolely as a guide and are subject to change. Staples Business Advantage
reserves the right to adjust prices in response to market conditions inclusive of Canadian currency and industry wide cost fluctuations. Price sensitive products always have current pricing on your eway.ca account. Staples Business Advantage reserves the right to update prices and product specifications at anytime without notice including products that may be part of membership based pricing programs. These membership programs will renew automatically to ensureyour savings opportunities unless otherwise requested in writing. We reservethe right to charge an additional fee for services outside our standard business model. Products may be discontinued without notice and we reserve the right to replace the product with comparable substitution of equal or greater value. We do our best to ensure accuracy, however errors may occur and we regret any inconvenience that errors may cause. All prices quoted exclude applicable taxes and Waste Diversion Rates and Levies. A Waste Diversion Rate could include Electronic Handling, Bottle Deposit, Environmental, Lighting, Small/Large Appliance, Battery Fee or other Recycling programs. These fees are collected and submitted to their waste diversion association. An inventory of the waste diversion programs by region are available on the Environment Canada web site.


Ordering and Delivery
There are no delivery charges within our local delivery area for orders over $50. Our Fifty Green program has been introduced to support our environmental efforts to minimize the impact of small order handling. Local orders less than $50 are subject to $5 Green order charge. However, additional delivery charges, order minimums, handling charges may apply for deliveries outside local areas and for select products. Orders placed and approved by 4:00 pm local time Monday through Friday (excluding holidays) are processed the same day. We ask that you place your order as early in the day as possible to facilitate next business-day delivery of in stock products. There may be additional delivery charges for out-of-market next-business day deliveries, same-day rush deliveries, or small orders. Orders for out of stock products will be held open and delivered upon availability, unless otherwise directed by Buyer prior to delivery. All other products will be delivered based on a mutually agreeable delivery schedule. Buyer’s authorized representative(s) in each location will be required to sign written or electronic documents or devices provided by Supplier at the time of delivery of products. Normal deliveries within Canada are at our expense. Expedited delivery, desk-top delivery or delivery outside our distribution network may be subject to additional charges. For more information, please contact your sales representative. Title and risk of loss or damage passes to the customer upon delivery to the customer or customer’s agent.

Furniture Assembly, Delivery, and Installation
Additional charges will apply for furniture related services, such as assembly, freight,delivery, and installation. Charges for such services will depend on type/size of order, and/or geographic location. Areas must be cleared of existing furniture for assembly and/ or installation to commence, unless otherwise arranged with Staples Business Advantage. For contract furnishing and projects, delivery, freight, and installation are extra. Furniture products ordered from extended delivery programs and special orders are not returnable. For further details please contact your Account Manager.

Insulated/Fireproof Files and Safes
Due to the weight of such products, special handling, delivery, freight, and installation charges may apply. Unique charges may also apply if special resources and/or equipment are required to complete delivery and/or installation. Please contact your Account Manager for more details.
Medical Devices
Medical devices advertised in this catalogue may not be licensed in accordance with Canadian law at time of intended purchase. Please call for more details.
Food, Beverage, and First Aid Products
For health and safety reasons, we do not accept returns on these products, unless defective, or our error.
Janitorial And Sanitation Products
For health and safety reasons, these products can only be returned only if the packaging is unopened and unaltered. Open containers of hazardous products (defective or damaged) will not be returned. For safety of our drivers, spilt liquid, broken glass, or damaged hazardous materials will not be picked up. A credit or replacement will be issued accordingly. 
Hazardous and Oversized Materials
Additional charges may be incurred for shipping and handling of products classified as hazardous or oversized materials. 
Personal Protective Equipment
While some uses and performance capabilities are described around our Personal Protective Equipment literature, under no circumstances should these Personal Protective Equipment products be used except by qualified, trained personnel, and not until any instructions, labels, or other literature provided by the manufacturer have been carefully read and understood and the precautions therein followed. Only the manufacturer's instructions contain the complete and detailed information concerning these products. (These products can include: Ear Protection, Eye Protection, Fall Protection, Footwear, Gloves, Hard Hats, Face Protection, and Safety Clothing).
Terms are Net 30 from the Date of Invoice. Contact your account manager for standard billing options or to set up electronic billing. A late payment charge will be applied at the rate of 2% per month on all overdue amounts, with an annual rate of 24%. The Confidential Credit Application form must be completed, and all information requested is required to open a credit account.

C.O.D. Orders
Customers who have not established an account must use a credit card when placing orders. Staples Business Advantage delivery drivers, for their personal safety, are not authorized to accept payment, and therefore C.O.D. orders are not accepted.

Return and Return Credit Policy
Staples Business Advantage strives for complete customer satisfaction. In the event that your purchase does not meet your expectations, a Return Authorization from our Customer Care Department is required.

General Terms
Product Applicable Category* Return Period
Office Supplies. . . . . . . . . . . . . . . . . . . . 30 Days
Software (unopened). . . . . . . . . . . . . . . 30 Days
(Opened or defective software may be exchanged for the same title and version
within 30 calendar days of receiving the software.)
Technology and Business Machines . . . 14 Days
Furniture. . . . . . . . . . . . . . . . . . . . . . . . . 14 Days

**Additional Furniture Terms - Returns

Custom Products. . . . . . . . Not returnable unless damaged or defective
We will accept returns of a product in saleable condition, within the applicable return period, with its complete and original manufacturer’s packaging intact and undamaged, including Universal Product Code (UPC), manuals and parts, and a copy of the packing slip. Credit will only be issued when the item has been returned to us. Pick up charges may apply if outside our local delivery areas. After 30 days, but within six months of purchase, an authorization may be provided by Customer Care and a minimum 15% restocking charge may apply. Simply contact our Customer Care Department, by via email at easyservice@ staples.com or by calling 1-877-272-2121, or through our online live chat stating your account and the invoice number and a Return Authorization number will be issued for an exchange of goods or a credit against your account. All credit claims for damaged products, sales errors and short shipments should be requested immediately after receiving and verifying your order and no later than 10 business days from invoice date. All requests for proof of delivery must be received within 60 days of the invoice date. Partial cartons or opened Containers of hazardous materials cannot be returned. It is your responsibility to ensure the products are used and disposed of in accordance with all manufacturer’s instructions and applicable local, provincial and federal laws and environmental rules and regulations. Non-catalogue, seasonal and special order products are non-returnable and
non-cancellable other than those that are defective, and orders that have not been shipped may only be cancelled subject to approval.

Defective Products
All products are guaranteed against manufacturing defects and are covered by each manufacturer’s guarantee. Staples will pass through all manufacturer’s warranties to the customer. A Return Authorization Number is required and must be obtained from our Customer Care Department prior to returning a product.
Additional Furniture Terms - Returns
Customized furniture or specially sourced furniture is non-returnable. Upon approval, “stocked” inventory products may be returned with the customer
paying a restocking fee of up to 25% of the purchase price, exclusive of freight and delivery. The returned product(s) must be in new condition and returned in their original carton. Freight/delivery charges may apply for furniture returns.

Important Notes
Limitation of Liability: Neither party shall be liable for any consequential, incidental, indirect, special, or exemplary damages arising out of or in connection
with the sale, delivery, use, or performance of a product. In no event shall Staples be liable (whether in contract, tort, or otherwise) for damages arising out of or relating to (i) a breach of any warranty or (ii) the sale, delivery, installation, use, or performance of a product, that exceed the purchase price of that product.

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