Prices and Product Specifications
Prices shown in this catalogue are effective as of its printing date. Prices appearsolely as a guide and are subject to change. Staples Business Advantage
reserves the right to adjust prices in response to market conditions inclusive of Canadian currency and industry wide cost fluctuations. Price sensitive products always have current pricing on your eway.ca account. Staples Business Advantage reserves the right to update prices and product specifications at anytime without notice including products that may be part of membership based pricing programs. These membership programs will renew automatically to ensureyour savings opportunities unless otherwise requested in writing. We reservethe right to charge an additional fee for services outside our standard business model. Products may be discontinued without notice and we reserve the right to replace the product with comparable substitution of equal or greater value. We do our best to ensure accuracy, however errors may occur and we regret any inconvenience that errors may cause. All prices quoted exclude applicable taxes and Waste Diversion Rates and Levies. A Waste Diversion Rate could include Electronic Handling, Bottle Deposit, Environmental, Lighting, Small/Large Appliance, Battery Fee or other Recycling programs. These fees are collected and submitted to their waste diversion association. An inventory of the waste diversion programs by region are available on the Environment Canada web site.

Return and Return Credit Policy
Staples Business Advantage strives for complete customer satisfaction. In the event that your purchase does not meet your expectations, a Return Authorization from our Customer Care Department is required.

General Terms
Product Applicable Category* Return Period
Office Supplies. . . . . . . . . . . . . . . . . . . . 30 Days
Software (unopened). . . . . . . . . . . . . . . 30 Days
(Opened or defective software may be exchanged for the same title and version
within 30 calendar days of receiving the software.)
Technology and Business Machines . . . 14 Days
Furniture. . . . . . . . . . . . . . . . . . . . . . . . . 14 Days

**Additional Furniture Terms - Returns

Custom Products. . . . . . . . Not returnable unless damaged or defective
We will accept returns of a product in saleable condition, within the applicable return period, with its complete and original manufacturer’s packaging intact and undamaged, including Universal Product Code (UPC), manuals and parts, and a copy of the packing slip. Credit will only be issued when the item has been returned to us. Pick up charges may apply if outside our local delivery areas. After 30 days, but within six months of purchase, an authorization may be provided by Customer Care and a minimum 15% restocking charge may apply. Simply contact our Customer Care Department, by via email at easyservice@ staples.com or by calling 1-877-272-2121, or through our online live chat stating your account and the invoice number and a Return Authorization number will be issued for an exchange of goods or a credit against your account. All credit claims for damaged products, sales errors and short shipments should be requested immediately after receiving and verifying your order and no later than 10 business days from invoice date. All requests for proof of delivery must be received within 60 days of the invoice date. Partial cartons or opened Containers of hazardous materials cannot be returned. It is your responsibility to ensure the products are used and disposed of in accordance with all manufacturer’s instructions and applicable local, provincial and federal laws and environmental rules and regulations. Non-catalogue, seasonal and special order products are non-returnable and
non-cancellable other than those that are defective, and orders that have not been shipped may only be cancelled subject to approval.