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(Effective Date: February, 2014) Staples Canada is committed to providing every customer with great service, "every day in every way." We consider the protection of the personal information of each customer (including potential customers) to be a key part of our high level of service. As part of our commitment to customer privacy, we have a Canadian Corporate Privacy Statement that sets out the fair information principles that our company follows when we collect, use, disclose and otherwise manage customer personal information. Staples Canada also complies with the Staples Global Customer Personal Information Privacy Policy.
Staples Canada Inc. (the "Company") considers "personal information" to be information about an identifiable individual. We do not consider public information found in directories and listings, or business names, addresses and/or contact numbers, to be personal information.
If there is any inconsistency between this Canadian Corporate Privacy Statement and the Global Customer Personal Information Privacy Policy, the Canadian Corporate Privacy Statement will govern.
In order to provide our full range of services, we may collect Personal Information including:
In order to provide you with a better shopping experience and to improve the quality of our services, we may combine the information you submit under your account with other information that we may receive from you, from third parties, or with other public demographic information. We maintain this information, along with a record of your purchases, in a restricted database.
There are some services provided by Staples that require us to become temporary custodians of your equipment that may contain your Personal Information. These services typically involve a personal computer. Staples does not retain information from these devices once the requested services are complete.
Also, our Website is not directed at collecting Personal Information from children and we do not actively collect Personal Information from children under the age of 13.
At Staples, we always want to provide you with the easiest and best possible shopping experience from the time you begin looking for products and services through the delivery of your requested items. The information that we collect lets us meet this goal by allowing us to:
Staples does offer some of our services in connection with affiliated companies as well as other third parties. Third party websites may have different privacy practices than described in this Privacy Policy.
We strongly encourage you to read the privacy policies associated with third party websites as this Privacy Policy applies only to the Staples Website, Staples' services, and Staples' handling of Personal Information.
Personal Information that you provide to third party websites may be sent to Staples in order to deliver the services you have requested. You can be assured that we will process Personal Information that we receive from these websites in accordance with this Privacy Policy.
To further improve your shopping experience, Staples partners with third party vendors to evaluate how the Website is used and to provide continuous improvement for our services. Like most websites, we use "cookies", as well as other information collected online, for a variety of purposes to improve your visits to the Website. Cookies are pieces of information that a website transfers to the hard drive on your computer for record-keeping purposes. For example, we use cookies to understand which web pages are visited, how often they are visited, to remember you when you return to the Website, and to generally make the Website more user-friendly.
Most browsers are initially set up to accept cookies. You may decide to reset your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do decide to refuse all cookies please be aware that some Website features and Staples services may be unavailable or may not function properly.
You may also wish to opt-out of receiving promotional mail and/or email from Staples, and if so, simply notify us by one of the methods below. You may still receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from sources other than Staples or as a result of their own transactions or experiences with you. You will also continue to receive email or postal mail if you request to hear from us again at a later date.
Please note that any opt-out request sent via postal mail may take at least sixty (60) days to become effective. You may still receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from sources other than Staples or as a result of their own transactions or experiences with you. We will also continue to send you emails periodically to ensure you receive necessary business updates in the form of Newsletters or specific topic email and/or to advise of any product recalls.
In the normal course of business Staples shares Personal Information with third parties. We do this in the following, limited circumstances:
Staples processes Personal Information for the purposes for which it was collected. The information is processed in accordance with this Privacy Policy, any additional privacy notices that may be associated with the service we are supplying, applicable law, or your authorization or consent.
Staples maintains reasonable and appropriate standards to safeguard your Personal Information. When you enter Personal Information that contains a Social Security Number, driver's license number, or credit or debit card number at the designated and secured sections of our Website, the information will be encrypted or encoded before it is sent over the Internet. Personal Information that we collect and maintain is subject to physical, administrative and technical controls that are consistent with recognized industry standards.
Staples processes Personal Information on our servers in the United States of America and in other countries. In some cases, we may process your Personal Information on a server outside your own country in accordance with this Privacy Policy and applicable law.
Staples takes reasonable steps to verify that the Personal Information we store and process is accurate, complete and current. We also depend on our customers to update or correct their online profiles and to contact us with changes in Personal Information whenever necessary by one of the following means:
Unless otherwise required by law or for legitimate business purposes, we will make good faith efforts to correct or delete such data at your request when you notify us of an error or change in your Personal Information. To prevent unauthorized changes to someone's Personal Information, we ask individual customers to positively identify themselves before processing such requests. We reserve the right to charge a small fee to process any request to update, correct or delete Personal Information. We also may decline to process requests that require a disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
Staples regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Staples' treatment of Personal Information to us by writing to us at the email or postal mail address contained at the beginning of this document.
If we receive a written complaint, it is Staples' policy to contact the complaining customer regarding his or her concerns. We will investigate complaints promptly and diligently to address your concerns and resolve any dispute quickly.
If you believe that someone has improperly accessed or used your personally identifiable information supplied to Staples or has made purchases at Staples that you did not authorize, please contact us immediately.
You may also contact the Office to the Privacy Commissioner if you believe you have a complaint under the Privacy Act or PIPEDA, submit in writing to the following address:
112 Kent Street, Place de Ville Tower B, 3rd Floor Ottawa, Ontario K1A 1H3
Here are some additional things that you can do to protect yourself from identity theft if you think that your Personal Information has been compromised:
The fraud alert will remain in your credit file for at least 90 days.
Equifax Canada 5650 Yonge St. Toronto, Ontario M2M 4G3 1-800-465-7166 http://www.consumer.equifax.ca/home/en_ca
Equifax P.O. Box 740241 Atlanta, GA 30374 800-525-6285 1-800-465-7166 www.equifax.com
TransUnion P.O. Box 6790 Fullerton, CA 92834 800-680-7289 www.transunion.com
Staples complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Staples has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Staples's certification, please visit http://www.export.gov/safeharbour/
Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Privacy Policy will be identified by its effective date found at the top of this document.