Manage Your Account
Manage Your Orders
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Popular Questions |
Please note that your account configuration may not allow all the features described in the Help Centre.
How do I select the address that my order should be shipped to?
Your account configuration may allow you to use a drop-down list or a link to the Find Account page, both located in the grey area of the header. If none of these are available, you may be able to enter a Shipping Address in the Check Out page.
What are group orders?
Group orders allow existing eway users to invite their co-workers (registered eway buyers or not) to shop eway and request products they would like to have ordered. By combining small orders this way, an organization saves money, time and paperwork while helping the environment.
Can I change my User ID?
No. Your User ID is unique and may even have been created according to a standard set by your organization. If you need to change it, you must contact your Staples Business Advantage Canada sales rep so they can take the required steps to make the modifications.
How do I check the status of an order that has been submitted?
In the Order menu, select Submitted Orders. In the orders list, the order status appears at the right end of each line.
Awaiting Approval - the order requires approval from someone in your organization.
Open - the order is being processed and has not yet been fully shipped. Among others, this status includes orders in which an item is still on back order. Click on the order number to view order tracking information.
Rejected - the order was cancelled by the person responsible for approving orders in your organization.
Shipped - the order is now delivered. Click on the order number to view the proof of delivery.
Cancelled - the order was cancelled by the buyer.
How do I retrieve a template order?
From the Orders menu, select Templates. Find the order to retrieve in the Templates list and click on its .
In the Template detail screen, click on the Copy to Cart button to add all the products from the template to your current order.
You could also click on the Move to Cart button to delete your current order and replace it with the template. That included the template's products as well as its ship-to account. The template itself is then deleted.
I've just reset my password and am waiting for the email with my new temporary password. How long will it take to get my new password?
The e-mail is usually sent within a few minutes after the request is made, but it may take up to 15 minutes.
How do I create a new Shopping List?
From the Shopping menu, select Shopping Lists. In the Shopping List screen, click on the New List button. Fill out the general list information and click on the Save List button to open the Add Items To List section.
How do I delete/cancel my order now that I have already submitted it?
It all depends on its current status. In the Submitted Orders list, if the status is shown as Awaiting Approval, you can click on the Order # and click on the Cancel button. If it has another status, you must contact Customer Care and they might be able to cancel your order.
Can I modify the contents of an order that has already been submitted?
Only while it is awaiting approval. If your order is not subject to approval, you must contact Customer Care as quickly as possible as they may be able to catch the order and make your changes.
How do I modify the shipping address for an order?
In the Delivery Details page of the Checkout process, simply key in the new address over the default shipping address. If some or all of these fields are locked (grey), your organization has requested that we prevent address modifications. You can try choosing an alternate preset shipping address by returning to the shopping cart and selecting a new account.
How do I add a credit card to my eway account?
From the My Account menu, select . In the Payment and Credit Card Information section, enter the required information in the Credit Card Information area and click on .