E-Way.ca - Terms and Conditions

Terms & Conditions

Your satisfaction is very important to us. Please take a moment to read our Terms, Conditions and Return Policies. Staples Advantage strives to provide the best possible products and services to our customers. It is to be noted Staples Advantage Canada is our trade name and Corporate Express Canada continues to be our legal entity name. Any legal documents or invoices sent to customers will bear the legal name Corporate Express Canada, Inc. Any and all payments to Staples Advantage should continue to be made payable to Corporate Express Canada, Inc. as has been standard in the past..

Prices and Product Specifications
Prices shown in this catalogue are effective as of its printing date and appear solely as a guide and are subject to change. Price sensitive items always have current pricing on your eway.ca account. Staples Advantage reserves the right to update prices and product specifications at any time without notice. Products may be discontinued without notice and we reserve the right to replace the item with comparable substitution of equal or greater value. We do our best to ensure accuracy, however errors may occur and we regret any inconvenience that errors may cause. Staples Advantage assumes no liability for damages resulting from the use of products. All prices quoted exclude applicable taxes.

Ordering and Delivery
There are no delivery charges for Office, Facility and Computer supplies within our local delivery area for orders over $50. However, delivery charges will apply for deliveries outside these areas. Our Fifty Green program has been introduced to support our environmental efforts to minimize the impact of small order handling. Orders less than $50 will are subject to a $5 Fifty Green order charge. Additional fees will apply for remote locations. For more information, please contact your sales representative.

Furniture Assembly, Delivery, and Installation
Additional charges will apply for furniture related services, such as assembly, freight, delivery, and installation. Charges for such services will depend on type/size of order, and/or geographic location. Areas must be cleared of existing furniture for assembly and/ or installation to commence, unless otherwise arranged with Staples Advantage. Clearing and disposal services are available. For contract furnishing and projects, delivery, freight, and installation are extra. Furniture items ordered from extended delivery programs and special orders are not returnable. For further details please contact your Account Manager.

Insulated/Fireproof Files and Safes
Due to the weight of such products, special handling, delivery, freight, and installation charges may apply. Unique charges may also apply if special resources and/or equipment are required to complete delivery and/or installation. Please contact your Account Manager for more details.

Food, Beverage, and First Aid Products
For health and safety reasons, we do not accept returns on these items, unless defective, or our error.

Janitorial And Sanitation Products
For health and safety reasons, these items can only be returned only if the packaging is unopened and unaltered. Open containers of hazardous items (defective or damaged) will not be returned. For safety of our drivers, spilt liquid, broken glass, or damaged hazardous materials will not be picked up. A credit or replacement will be issued.

Hazardous and Oversized Materials
Additional charges may be incurred for shipping and handling of products classified as hazardous or oversized materials. Partial cartons or opened containers of hazardous materials cannot be returned. It is your responsibility to ensure the products are used and disposed of in accordance with all applicable local, provincial, federal laws and environmental rules and regulations.

Credit
Terms are Net 30 from the Date of Invoice. An invoice will be delivered with the shipped product. For other billing options please contact our Customer Care Team. A late payment charge will be applied at the rate of 2% per month on all overdue amounts, with an annual rate of 24%. The Confidential Credit Application form must be completed, and all information requested is required to open a credit account. Upon request, we are able to direct our customers to Lease Programs that may be available, for furniture items.

C.O.D. Orders
Customers who have not established an account must use a credit card when placing orders. Staples Advantage delivery drivers, for their personal safety, are not authorized to accept payment, and therefore C.O.D. orders are not accepted.

Return and Return Credit Policy
Staples Advantage strives for complete customer satisfaction. In the event that your purchase does not meet your expectations, a Return Authorization from our Customer Care Department is required.

Catalogue items returned in re-sellable condition and in original manufacturer packaging will be processed at no charge to the customer, if the request is received within 30 days from the original date of shipment. Credit will only be issued when the item has been returned to us. Pick up charges may apply if outside our local delivery areas. Past 30 days, but within a year of purchase, an authorization may be provided by Customer Care and a minimum 15% restocking charge may apply.

Simply contact our Customer Care Department, stating your account and the invoice number that the products were purchased on and a Return Authorization number will be issued for an exchange of goods or a full credit against your account.

Computer peripherals, digital cameras, PDA, electronic and electric products are not returnable.

All credit claims for damaged products, sales errors and short shipments should be requested immediately after receiving and verifying your order and no later than 10 business days from invoice date. All requests for proof of delivery must be received within 60 days of the invoice date

Special order items are not returnable other than those that are defective. Special orders that have not been shipped may only be cancelled subject to approval.

Defective Products
All products are guaranteed against manufacturing defects within 60 days of receipt and are covered by each manufacturer's guarantee, which may vary in content and length from one to another. Return Authorization from our Customer Care Department must be obtained prior to returning a defective product. After 60 days, please contact the manufacturer's directly for instructions. Defective computer peripheral products and business machines are contingent on the manufacturer's defective and/or repair/replacement policy by contacting the manufacturer directly. Manufacturer's contact information can be found on page 660. In the unlikely event you receive defective own brand products, you may return these at any time for a full refund or replacement. Your satisfaction is 100% guaranteed.

Furniture Products Return Policy
Furniture sourced specifically for the customer is not eligible for return. Upon approval, "stocked" inventory products may be returned with the customer paying a restocking fee of up to 25% of the purchase price, exclusive of freight and delivery. The returned product(s) must be in new condition and returned in their original carton, where possible. Custom or made to order furniture is not eligible for return.

Important Notes
Staples Advantage assumes no liability for damages resulting from the use of any products and expressly disclaims any liability for consequential damages, including without limitation, punitive damages and lost profits.