eway order status is available online by checking the Submitted Orders page. Contact us if you have questions about non-eway orders, questions about the order status indicated online or to track the delivery status of an order.
Contact us when you are unable to find a product using the search feature on eway, need help finding a substitute or alternate product or need additional product information/specifications.
Have questions related to the online Return form on eway? Customer Care can provide assistance related to completing a return or tracking the status of returned products.
Contact us to setup additional users on eway or make changes to the setup of existing users, including the addition of new ship to address locations.
Online support including Frequently Asked Questions and explainer videos are available by accessing the eway Help Centre.
Use the Online request form if eway pages are responding slowly, if an error message is displayed or users are unable to access the www.eway.ca site.
Passwords can be reset and forgotten user IDs can be retrieved by clicking the Forgot Password/User ID link on the eway login page. To receive additional assistance, please fill out the Online request form.
Ask us anything using our online request form.
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Monday through Friday
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Use our online request form to submit any technical inquiries
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