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How Can We Help You?

Order status and tracking inquiries

eway order status is available online by checking the Submitted Orders page. Contact us if you have questions about non-eway orders, questions about the order status indicated online or to track the delivery status of an order.

Assistance with product information

Contact us when you are unable to find a product using the search feature on eway, need help finding a substitute or alternate product or need additional product information/specifications.

Assistance with returning an order

Have questions related to the online Return form on eway? Customer Care can provide assistance related to completing a return or tracking the status of returned products.

Adding or modifying eway user accounts

Contact us to setup additional users on eway or make changes to the setup of existing users, including the addition of new ship to address locations.

Questions related to an eway feature

Online support including Frequently Asked Questions and explainer videos are available by accessing the eway Help Centre.

Problems with the eway.ca site

Use the Online request form if eway pages are responding slowly, if an error message is displayed or users are unable to access the www.eway.ca site.

Problems with an existing eway user account

Passwords can be reset and forgotten user IDs can be retrieved by clicking the Forgot Password/User ID link on the eway login page. To receive additional assistance, please fill out the Online request form.

Quick Help Options

Online

Online

Ask us anything using our online request form.

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Live Help

Live Help

8:00am - 5:00pm (local time)

Monday through Friday

Email Us

Email Us

Contact us with any questions you may have

easyservice@staples.com
Technical Support

Technical Support

Use our online request form to submit any technical inquiries

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Call Us

Call Us

1-877-272-2121

8:00am - 5:00pm (local time)

Monday through Friday

New Customer?

Become a Customer

Become a Customer

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Federal Government

Federal Government

Let's get started.

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