With what Web browsers is eway compatible? (Viewed: 29)

	Microsoft Internet Explorer version 6 and higher and Mozilla Firefox version 3 and higher.
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Can I change my User ID? (Viewed: 574)

	No. Your User ID is unique and may even have been created according to a standard set by your organization. If you need to change it, you must contact your Staples Advantage Canada sales rep so they can take the required steps to make the modifications.
	Is this answer helpful?       Previous votes : 4.5

I've just reset my password and am waiting for the email with my new temporary password. How long will it take to get my new password? (Viewed: 302)

	The e-mail is usually sent within a few minutes after the request is made, but it may take up to 15 minutes.
	Is this answer helpful?       Previous votes : 2.2

How do I reset my password? (Viewed: 874)

	Click on the "Forgot Password/User ID" link in the Login and follow the instructions on your screen. You could also contact the Help Desk.
	Is this answer helpful?       Previous votes : 1.6

My company does not have an existing account with Staples Advantage Canada. How do I get an E-Way user ID? (Viewed: 154)

	Click the "New Customer - Shop Now" button on the E-Way home page to place your first order an open an account with Staples Advantage Canada. Alternatively, you can call 1-877-272-2121. You will be contacted shortly thereafter by a Staples Advantage Canada sales representative who will work with your organization to learn more about how we can meet your office essential needs.
	Is this answer helpful?       Previous votes : 4.2

My company has an account with Staples Advantage Canada. How do I get an E-Way user ID? (Viewed: 358)

	Click on the "Need an E-Way.ca user ID" link in the Login and follow the instructions on your screen. You may also ask your Staples Advantage sales rep.
	Is this answer helpful?       Previous votes : 3.4

Why has my account been deactivated? (Viewed: 276)

	A buyer account is automatically deactivated after 60 days without a succesful login attempt, if the maximum number of failed login attempts has been exceed (wrong password), or if the ship-to accounts associated to your buyer account have been closed.
	Is this answer helpful?       Previous votes : 1.8

How do I search for a product? (Viewed: 42)

	Need help looking for a product? Click search tips for more information on How to Search on eway.ca.
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How do I compare products I’m interested in? (Viewed: 126)

	In the Search results list, click in the check boxes of all the products you wish to compare. Click on the "Compare" button above the list.
	Is this answer helpful?       Previous votes : 3.1

How do I sort the search results? (Viewed: 79)

	The list is sorted according to multiple criteria designed to give you the most accurate and practical results to your search. These criteria include relevancy and availability. You may sort the results list according to other criteria to to make it easier to read. Select a sorting option from the "Sort By" drop-down list.
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I'm able to see product information, but pricing is not displayed. Why? (Viewed: 162)

	Your account configuration may not allow pricing to be displayed, as requested by your organization. If you are not logged in to E-Way, select the "Click here for pricing and availability information" link.
	Is this answer helpful?       Previous votes : 2.3